Returns & Exchanges

Exchange Policy

We will provide you with a free return label and ship you a different size on us if your shoes do not fit. Keep in mind our shoes do stretch out a quarter to half a size after about a week of wear, so if they are a little tight, that is normal. :)

START YOUR RETURN OR EXCHANGE HERE!

All exchanges for INTERNATIONAL orders are the responsibility of the customer. We do not have the ability to issue return labels for International orders. 

Return Policy

We accept returns on all products that are unworn and unaltered within 30 days of purchase. A $8.95 fee will be withheld from your refund to cover shipping and restocking costs per shoe. We recommend trying on your shoes inside and walking very slow on flat carpet to ensure the bottoms do not get damaged.

We do not accept returns on any shoes that have been worn with ANY visable markings on the bottoms.

The shoes have a leather sole so they can be slippery when new. Please wear with absolute caution and at your own risk. Please note the inside stitching can feel rough and noticable at first, this is 100% cotton and will flaten and soften after a few wears and you will not even be able to tell it is there :)

Please click the button to initiate our hassle-free Return Process in under 3-minutes! 

START YOUR RETURN OR EXCHANGE HERE!

For INTERNATIONAL orders, the customer must pay for all return shipping fees and mail the returned items to the below address:

Raum Goods

116 Azalea Dr.

Suite C

Vista, CA 92083

Please use the contact page below for any additional questions.